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Product codes in comments: how to set them up so the system always recognizes them
Prefix, spaces, sizes and colors. What the system recognizes automatically and how to set up codes so that customers don't make mistakes.
The product code is the only thing a customer needs to type correctly during a live event. Well-set codes will reduce the number of unassigned comments to almost zero.
What the code looks like
The code consists of a prefix and a number, for example NX 120 . You set the prefix in the administration; we recommend two to three letters that are easy to pronounce. The number is a sequential number or your internal product number.
What the system recognizes itself
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NX120,nx 120,Nx-120: spaces, dashes and case are not important. -
NX 120 MorNX 120 M čierna: the size and color after the code are assigned to the variant. -
NX 120 2x: number of pieces. - Multiple codes in one comment: each is processed separately and all go into one order.
What doesn't help the system
- Codes that look like regular words or emoji.
- Changing the code during transmission.
- The same code for two different products (the system will not allow this, but check it when importing).
Variants
If the product exists in sizes or colors, create variants with stock. The customer writes the code and name of the variant. If they don't write a variant and the product has more than one, the system will ask in Messenger which one they want.
For details on recognition and Turbo Automate, see the Live Sales page.