How it works
Four ways to the same order in your e-shop: code under the video, code in the message, cart on your own NexusLive stream, and purchase from the recording. Here is the entire process as seen by the customer and you in the administration.
Method 1: purchase code under live or post on Facebook, Instagram and YouTube
You broadcast solo on your channels as before, you don't need our stream for that. You set a code prefix, for example NEXUS, and show its code (NEXUS 120) for each product in the broadcast. The customer writes it in a comment under the live or regular post, possibly with the size and color. The system reads the comment, finds the product and variant, and creates an order in your e-shop. A summary with a payment link is immediately sent to the message.
Wednesday 7:00 PM – new pieces
NEXUS 120Nora coat, beige (M) · €49.90. Click to complete payment and delivery.
Complete the orderMethod 2: Message in Messenger or Instagram Direct
Not everyone wants to write publicly under a video. The customer sends the purchase code to your page in Messenger or Instagram Direct and the system creates an order the same way. In the same conversation, they receive a summary, a payment link, and an address form. You respond from the Messenger inbox in the administration, where you have the chat and their orders next to each other.
Method 3: Custom NexusLive stream on your e-shop
NexusLive runs directly on your e-shop and restreams from it to Facebook, Instagram, YouTube and TikTok at the same time. The product currently being presented is highlighted under the video. The customer clicks, selects a variant (size, color), adds it to the cart and sees everything they chose during the broadcast in the cart. At the end, they go to the checkout, enter the address, shipping and pay. A full-fledged e-shop order is created.
Method 4: purchase from a record
After the broadcast is over, it becomes a shopping video on your e-shop. The products are on the timeline exactly at the moment you showed them. The customer clicks on the product, the video rewinds, he adds it to the cart and orders just like live. From the long recording, the system cuts product clips and short videos for Reels and Shorts.
The same for every channel. The order is always one and always in your e-shop.
The customer writes the purchase code below the video or in a message, or clicks on the product in the NexusLive player or in the recording.
The system creates an order in your e-shop, assigns a customer, deducts stock or reserves a sold-out item.
A summary with a payment link (card, transfer or cash on delivery) and an address form will be sent to the message. On NexusLive, the customer completes this at the checkout.
The invoice is issued automatically, you can print the carrier label with one click, and the customer has the order, invoice, and shipment tracking in their account.
After logging into your e-shop, they can see all orders regardless of channel, payment status, downloadable invoices, tracking, and saved addresses. They don't have to fill out anything again the next time they shop. Shopping live is just as reliable for them as in a regular e-shop.
All orders from all channels in one list with source, one warehouse that deducts itself, invoices and carrier labels with one click, Messenger inbox with customer and their orders side by side, statistics for each broadcast, template editor, AI marketing and 10 languages. No spreadsheets, no rewriting.
No. Broadcast solo on Facebook, Instagram or YouTube as before. Orders from comments and messages are still created in your e-shop. NexusLive is also: your own stream with a cart and checkout, from which you restream to all networks at once.
When ordering by code, no. The order is created according to his Facebook or Instagram profile, he fills in the address and phone number in the form in the message. An account on the e-shop is created automatically and after logging in, he can see orders, invoices and shipment tracking.
The system recognizes common spelling variations (no spaces, lowercase letters, no diacritics). If the code does not exist, the customer will receive a message with an explanation and you will see the comment in the unprocessed overview.
Yes. Comments under posts and recordings are processed the same as under live, if you allow it on the page. In addition, purchases are made from the recording on the e-shop via the cart.
On YouTube, you broadcast solo or via restream, and purchase codes from YouTube chat are processed the same as from Facebook. On TikTok, broadcasts are via restream from NexusLive, and viewers purchase via a link to the live on your e-shop or with a code in a message.
7 days free. Connecting Facebook and Instagram takes a minute, you choose the code prefix yourself.