Inbox & customers
Your own Messenger inbox. With customer orders right in the chat.
Facebook inbox doesn't know what a customer bought. Our inbox does. In every conversation, you see orders, you can send a product from the catalog, an order summary, or checkout. And every person who writes you a comment or message is automatically saved to a customer list with PSID, name, phone, and address.
- 44 000+
- customers in the inbox of the referring seller
- 5 mil.
- messages processed
- 6
- customer matching methods
Inbox
What Inbox has that Facebook doesn't
List of conversations, chats, attachments
Conversations with last message preview, chat with sending text and attachments, date filter from/to and search by PSID or name. New messages arrive via WebSocket, polling in case of outage.
- Search by PSID or name
- Attachments and images
- Real-time news
Customer orders panel and order preview
A panel with customer orders in every conversation. You can open the order in preview without leaving your inbox and resend the summary with a payment link with one click.
- All customer orders at the chat
- Order preview in modal window
- Resubmit summary
Product from catalog to chat in one click
The Send Product button opens a selection from the catalog. The customer receives a card with a photo, price, and a button. You insert quick replies from the panel.
- Selecting a product from the catalog
- Quick answers
- Link to Live Orders (codes, checkout)
Messenger, WhatsApp and email in one
The Unified Messaging Hub in Marketing AI brings together Messenger, WhatsApp Business, and email with intelligent routing.
- One place for multiple channels
- Smart message routing
- Templates per channel
How to turn a comment into a customer on your list
No one writes anything. CustomerMatcher does the matching and customer creation.
- 1
1 · Identity from Messenger
Everyone who comments on a live stream or message has a PSID (page identifier). The system uses this to find or create a customer. It also distinguishes between multiple Facebook pages.
- 2
2 · Pairing to an existing
If the customer already exists, it will be matched by PSID, web ID, email, normalized phone number, or YouTube channel. No duplicates.
- 3
3 · Establishment and supplementation
A new customer is created with a name and source (messenger, website, YouTube). Missing data is filled in from each subsequent interaction.
- 4
4 · Registration form
If the address is missing, the customer will receive a secure form in Messenger: title, first name, last name, email, phone, street, number, zip code, city, country. The data will be entered into the profile and addresses.
- 5
5 · VAT calculation by country
After filling in the country, the customer's pending orders will be recalculated with the correct VAT. The customer from Austria will receive Austrian tax without your intervention.
- 6
6 Customer list
The customer is in the Customers section with all orders, messages, group and labels. CSV export, bulk Messenger messages and newsletter.
Manual vs. automatic
Why marketers are moving away from Facebook inbox
| Activity | Regular e-shop + Facebook inbox | NexusShop |
|---|---|---|
| Find out what the customer bought | Search the e-shop by name | You see at the cottage |
| Send product | Copy link from e-shop | Send Product button |
| Save customer | Rewrite to table | It will save itself with PSID, name, phone, address |
| Find the address | Write and wait | Form in Messenger, VAT will be recalculated |
| Resend payment | Search for an order, copy link | One click: Send summary |
| Mass message after live | Manually or external tool | Mass messages with monitoring |
Frequently asked questions
What is PSID and why is it important?
PSID is the customer identifier for your Facebook page. Thanks to it, the system combines the live comment, Messenger message, and order into one profile without the customer having to fill out anything.
Are customers from the web and YouTube also saved?
Yes. A customer from the website has a web ID, a customer from YouTube has a channel ID. Pairing works the same way based on email and phone.
Is the data GDPR compliant?
In the GDPR and consents section, you can export customer data and anonymize it with one click, record cookie consents, and export history.
Do you want an inbox that sells?
We will connect your Facebook page and your inbox will start saving customers from the first message.