Messenger

Messenger is the place where purchases are completed for sellers who sell via live stream, Reels and social media posts. The customer writes a code or message and receives a confirmation in Messenger with an order summary, price, variant and a checkout button. Messenger automation in NexusShop sends a confirmation immediately after the code is recognized, works even after 24 hours from the comment and is paid by card, transfer or cash on delivery in your e-shop. If the customer is not recognized by the system, it sends them a short form with their address and phone number. The data is saved and the next purchase goes without questions. When the customer writes CHECKOUT, they receive a link to their current cart, which is useful when they have ordered multiple codes and want to pay at once.

Messenger inbox that knows orders

A regular inbox doesn't know what a customer bought. The Messenger inbox in NexusShop shows their order in every conversation. You open the preview, resend a summary with a payment link with one click, or send a product from the catalog as a card with a photo, price, and button. Everyone who writes a comment or message is automatically saved to your customer list with PSID, name, phone, and address. After the live, send a recording and the next broadcast date to everyone who participated, and remind them of unfinished carts. Bulk campaigns have delivery tracking, so you can see how the message went. This way, Messenger works as both a sales channel and customer support, without manually writing out responses. You can try it for 7 days for free.