Orders from comments

When selling live, you don't want to write orders from the chat into a spreadsheet. Orders from comments eliminate that step: the customer writes the product code with your prefix in the comment, for example NEXUS 120, and in NexusShop it becomes an order directly in your e-shop. It works under live video on Facebook, Instagram and YouTube as well as under a regular post or recording. You broadcast as before, you don't need our stream for that.

How it works

The system reads the comment, finds the product and variant, creates an order and deducts the stock. The customer receives a summary with a link to the payment, it takes less than 5 seconds from comment to order. If the address is missing, they will receive a short form directly in the conversation. The customer does not have to be perfect with the product code in the comment : the system recognizes NEXUS120, nexus 120 and Nexus-120 in the same way. After the code, they can indicate the size, color or number of pieces (NEXUS 120 M black, NEXUS 120 2x) and multiple codes in one comment will end up in one order. The system will explain sold-out goods or unknown codes properly and the sold-out pieces will go into reservations. Moderators are helped by the LIVE Manager PRO dashboard, where you can see the comment with the code marked and you can create an order with one click. You can try everything for 7 days for free.