LIVE Manager PRO
Every comment under the live video is in front of you. Even with the order, customer, and history.
LIVE Manager PRO is the moderator's control panel during the broadcast. Comments arrive in real time, the system marks those with a product code and with one click you can make an order from them, send a summary to Messenger or a registration form to an address. Live Orders manages the machine, warehouse, reservations and Turbo workers.
- 9
- tabs in Live Orders
- 13
- actions on each comment
- 17
- dashboard modules to choose from
Control panel
Moderator dashboard during live
Three columns that you assemble from modules. The layout is saved and switched on mobile via the bottom bar Comments · Orders · AI tools · Modules.
Real-time comments with highlighted order
Comments from Facebook and Instagram live arrive instantly (SSE stream, polling in case of outage). A comment with a product code is marked as a recognized order, VIP customers are highlighted, a customer without an address has a "NO ADDRESS" label with a button to submit the form. Full-text search, filters and bulk actions.
- Automatic order detection based on configurable prefixes
- When commenting, you can see the customer's current order and its status.
- Auto-scroll with adaptive buffer even with thousands of comments
Order, summary, form, Messenger, moderation
For each comment, you have the following buttons: Order (manually created from a comment), Order History, Send Summary, Messenger (opens a conversation), Customer History, Form (registration form for an address), Tag, Like, Reply, Pin, Hide, Delete, and Ban.
- Manual order even if the customer wrote the code incorrectly
- Reply, like or pin directly from the dashboard
- Hiding, deleting, and blocking problematic comments
Assemble a counter from 17 modules
Left column: Viral Booster, Live Detector, Auto Mode, Engagement Engine, FOMO Generator, Auto Post to Groups, Stories Booster, Peak Time Optimizer, Content Suggestor, Multichannel Notifications. Right column: Advanced Search, Video Filter, Server Monitor, Live Preview, Quick Actions, Order Panel, Product Search and Documentation.
- You add and remove modules during the broadcast
- Each moderator saves their own layout
- Real-time statistics: dashboard, activity, system status
Who writes what they have already bought or paid for?
Clicking on a name will open the customer's order history, messages, and tags. You can see if they have an address, how many orders they have in progress, and if they have already received a summary. From the list, you can send the customer a product, checkout, or a custom message.
- Customer labels (VIP, problem, wholesale…)
- Order summary in one click in Messenger
- Link to full profile in Customers
AI autopilot, auto mode and Live detector
Live detector automatically detects when you've started broadcasting and starts the automation. Auto mode controls responses and intervals. AI autopilot suggests texts for comments and posts during the broadcast.
- Control workers and daemons directly from the dashboard
- Auto mode interval and reset
- AI content suggestions (Content Suggestor, Peak Time Optimizer)
Live Orders section
Live Orders: the engine that runs under the dashboard
A separate section with nine tabs. Here you set how a comment becomes an order, what is sent to the customer, and how the warehouse is managed.
Prefix, keywords, auto-replies
You set the code prefix (e.g. "GM"), comma-separated keywords, whether to send automatic Messenger replies, and whether to require registration. Default country and VAT for 9 countries (SK, CZ, AT, DE, PL, HU, RO, HR, BG). Test PSID for testing on your own profile, worker control, and worker login.
- Prefix and keywords according to your custom
- Test mode only on your profile before the live launch
- Turning workers on and off with one button
Statistics, latest orders, worker status
The number of comments processed, orders created, and messages sent. A list of the latest live orders and the status of each worker.
- Live counters
- Latest orders with link to details
- Process status and last run
Live orders with statuses and bulk price
Filter by status: pending, confirmed, processing, sent, completed, canceled. Order details in a modal window. Bulk change of price of items from live (e.g. live discount for all).
- Balances aligned with regular e-shop orders
- Detail without leaving the screen
- Bulk price for broadcast items
Purchased products and exports
List of purchased items with statuses paid, pending, processing, shipped, completed or canceled. Export with sending to email and export history.
- Overview by items, not just by orders
- Export to email for packaging
- Export history
Page, shipping, payment, warehouse, message texts
Facebook Page ID and name, default shipping and payment, deduct from stock, automatically close completed, message when added to cart, message when error occurs, completion button text, order completion URL, processing interval.
- Custom message texts for the customer
- Turn inventory deduction on or off
- Custom checkout via completion URL
NexusApp, PrestaShop, external API, custom MySQL
Orders from live don't have to end up in NexusShop. A PrestaShop connector, External API or Generic MySQL database will send the order to your existing system. Configuration via JSON.
- Do you have PrestaShop? Live orders will be added there
- External API for your own ERP
- NexusApp internal database by default
Sent message history and templates
Every message sent to a customer (comment or Messenger) with status sent/failed. Filter today, yesterday, 7 days, 30 days, this and last month. Text template with variables like {name} .
- Proof of what and when the customer received
- Filters by period
- Variables in templates
Sold out? Customer will be added and will receive a message when it is back in stock
If the customer writes the code of a sold-out product, the system will add it to the reserve list and send a message. Statuses: waiting for goods, notified, converted, expired, canceled. Message templates for new reservation, adding to existing, expiration and stocking. Worker expires old reservations itself.
- No lost orders when sold out
- Automatic message after stocking
- Custom button text and reservation period
Turbo pool: parallel workers for thousands of comments
Batch size, number of parallel curl calls, threshold for helper workers, maximum workers, number of customers (PSID) per worker, and polling interval. The turbo pool is sharded, so it won't be stopped by a high volume of comments.
- Power adjustment according to live size
- Supervisor, managers and workers with watchdog
- Reference seller: 6 shards, over 1.5 million comments
Turbo Automatic
Turbo Automat: logins and address forms without an operator
A separate screen with three tabs for workers that do the routine for you.
Customer login to the e-shop from Messenger
Worker creates or links an account and sends a login link to customers who type in a keyword. You control the action and status, batch size, parallelism, interval, and source.
- List of processed customers with time
- Keyword according to you
- Start/stop control
Automatic submission of registration form
A customer without an address will receive the form to their address automatically. You set the batch, method, parallelism and interval, or you can send the form manually to one customer.
- Address, phone, email via secure form
- Manual sending with one click
- Status of each customer
Worker status and customer table
The status of each worker and the table customer, PSID, name, city, status and time. The watchdog monitors and restarts the workers.
- Real-time overview
- Anti-jamming watchdog
- Processing history
LIVE Monitor, Live Broadcasts and Live Analytics
Live broadcasts
A list of your Facebook live broadcasts with a player directly in the administration, a Check live button (detects and saves the current video), and a link to the video on Facebook. After the broadcast ends, it switches to recording status.
- Player in administration
- Live control with one click
- Broadcast history
LIVE Monitor
Monitoring active streams: stream status, video ID, workers, number of comments, orders and messages sent, campaigns and launched actions with reason, success rate and time.
- Stream, workers, comments, orders, messages
- Log of triggered actions (trigger, action, reason, status)
- Checking that the machine is actually running
Live Analytics
For the selected period: stream, duration, peak viewers, comments, units sold, conversion, revenue and best-selling products. For your own broadcast, also revenue for the period and conversion rate.
- Filter by days
- Comment → order conversion
- Top broadcast products
Frequently asked questions
Do I have to sit at the computer during the live broadcast?
No. Orders are created automatically. LIVE Manager PRO is for when you want to intervene: fix badly written code, submit a form, pin a comment or block a spammer. Works on mobile with the bottom bar.
What if the customer writes the code incorrectly or without a prefix?
The comment remains in the stream without marking the order. The moderator clicks Order and selects the product manually. The customer receives the same summary in Messenger as with automatic recognition.
What happens to comments after the machine is turned off?
Comments are always saved. After turning off Turbo, they are no longer processed back to avoid unwanted orders. You can process them manually in LIVE Manager PRO.
Can I send live orders to PrestaShop or my own system?
Yes, via the Connectors tab: PrestaShop, external API or direct MySQL database. The configuration is in JSON, we will help with the setup.
Want to see LIVE Manager PRO live?
We'll show you the dashboard on a live broadcast of a reference seller.