Instagram live

When you sell via Instagram live sales , the biggest problem is managing the broadcast and responding to each customer at the same time. NexusShop takes over this job. Automation in Instagram Direct sends the customer an order summary with price and variant and a checkout button as soon as the code is recognized. They can pay by card, transfer or cash on delivery in your e-shop, and the link works even after 24 hours from the comment.

What happens after a comment?

A customer who is not yet known to the system will receive a short secure form for the address and phone number directly in the conversation, with a number format check. The data will be saved with the customer, so the next purchase goes without questions. If they type CHECKOUT, they will receive a link to their current cart. For an unknown code or sold-out item, they will receive an explanation instead of silence. Replies run 24/7 without an operator and do not need to be written manually during the broadcast.

After the live stream ends, you can send a recording to everyone who participated, remind them of unfinished carts, or announce another broadcast. Bulk campaigns have target groups and real-time delivery tracking. It also includes Instagram comments on orders handled via messages, rather than manual handling. Related tools, such as Comment Auto-Reply and LIVE Video PRO, can be found in the Marketing AI Hub. You can try it for free for 7 days.